Shipping
COVID-19 Shipping Updates
We would like to say a sincere thank you to our readers for supporting us at this time.
Please note the following changes to our service due to current demand, staff shortages and restrictions relating to COVID-19. We will continue to do everything we can to get your orders to you as quickly as possible:
There is a delay of 1-2 working days on the dispatch of all orders.
Royal Mail orders to the countries listed below are currently being shipped by a sea freight service. Please note the estimated delays to transit times for orders to these countries:
IN ADDITION TO THE DELAYS QUOTED BELOW, ROYAL MAIL HAVE ADVISED THAT USA, AUSTRALIA, NEW ZEALAND, CANADA AND JAPAN ARE EXPERIENCING HEAVY DELAYS DUE TO BACKLOGS IN THEIR POSTAL SERVICES.
• USA (delays of 2-12 weeks)
• Australia (delays of 6-8 weeks)
• Brazil (delays of 6-8 weeks)
• Canada (delays of 6-8 weeks)
• Japan (delays of 6-8 weeks)
• South Africa (delays of 6-8 weeks)
• South Korea (delays of 6-8 weeks)
There is likely to be an increase in quoted shipping times for Royal Mail and DHL orders to other countries.
You can find Royal Mail’s full details for all countries here.
Royal Mail has suspended shipping to the following countries:
Azerbaijan
Botswana
Caribbean Islands – Haiti
Cuba
Iraq
Kosovo
Mauritania
Mauritius
Nepal
Paraguay
Turkmenistan
Venezuela
Zambia
If you wish to arrange a delivery to one of these destinations we may be able to ship your order with DHL. Please contact our sales team at [email protected] to enquire.
Delivery times
Please allow up to 3 working days for us to process your order prior to shipping. Working days exclude weekends and public holidays. All Royal Mail & Royal Mail International services are untracked. Tracking is available with DHL only.
Royal Mail / Royal Mail International
All Royal Mail delivery times are estimated based on information provided by Royal Mail, and in some cases, your order may take longer to arrive than the estimated timeline.
DHL
DHL orders are tracked and will require a signature. You may prefer to choose a delivery address where you know someone will be available to accept the delivery.
Shipping Fees
You can calculate your shipping fee once you have added your items to your bag. Please enter the destination country to see prices and delivery options.
Duties and Taxes
International packages may incur taxes and/or duties. Please familiarise yourself with your country’s fees and policies before placing an order. Cereal Ltd. is legally obligated to enter the full value of orders on customs forms.
Remote Areas
If you live in a remote area, and you select DHL as your shipping method, your order may incur a delivery surcharge of £17.50. In this instance, we reserve the right to withhold your order until we receive payment for this surcharge from you. Please note that extra time should be allocated for your order to arrive.
Restricted delivery areas
Unfortunately, due to certain restrictions, we have suspended shipping to the following countries indefinitely.
Argentina
Belize
Bolivia
Brazil
Chile
Colombia
Costa Rica
Ecuador
El Salador
French Guiana
Guatemala
Guyana
Honduras
India
Israel
Mexico
Nicaragua
Pakistan
Panama
Paraguay
Peru
Russia
South Africa
Suriname
Turkey
Uruguay
Venezuela
We may be able to arrange tracked delivery to these countries on request. Please email [email protected] for a shipping quote, or visit readcereal.com/find-a-stockist to find your nearest Cereal stockist.